Shipping Policy
At Sereniva, we are committed to delivering your order quickly and safely so you can begin your wellness journey as soon as possible.
Order Processing
All orders are processed within 2–4 business days.
Orders are processed Monday through Friday, excluding major holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that during periods of high demand, processing times may occasionally be slightly extended.
Shipping Time
After your order has been processed, delivery typically takes 5–15 business days depending on your location and local carrier conditions.
Estimated delivery timelines:
- United States: 5–15 business days
- International orders: Delivery times may vary depending on customs and local postal services.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery every step of the way.
Please allow 2–5 days for tracking information to update after your order has shipped.
Delays
While we do our best to ensure timely delivery, shipping delays may occasionally occur due to:
- Carrier delays
- Weather conditions
- Customs processing
- High seasonal demand
Sereniva is not responsible for delays caused by shipping carriers or customs clearance.
Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout.
Sereniva is not responsible for orders shipped to incorrectly entered addresses.
If you notice a mistake in your shipping details, please contact us as soon as possible at:
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of delivery so we can assist you.